This Privacy Policy explains how Alpine Exteriors (“Alpine Exteriors,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our websites, request an estimate, call or text us, or become a customer. By using our websites or services, you agree to this Policy.
Contents
1. Information We Collect
We collect information you provide directly and information collected automatically:
- Contact & project details — your name, address, phone number, email, and details about the project or property when you request an estimate, fill out a form, or communicate with us.
- Communications — the content of your calls, text messages, emails, and chat messages with us, including recordings or transcripts of phone calls handled by our receptionist or answering service.
- Transaction & service information — proposals, contracts, payment status, scheduling, and service history related to your project.
- Automatically collected data — device and browser type, IP address, pages viewed, and similar usage data collected through cookies and analytics tools when you visit our websites.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, schedule visits, and prepare and deliver estimates and proposals;
- Perform, manage, and service the work you contract us to do;
- Process payments and administer financing applications you request;
- Communicate with you about your project, appointments, and account;
- Improve our websites, services, and customer experience;
- Comply with legal obligations and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We share it only as needed to deliver our services and operate our business, including with:
- Subcontractors and suppliers who help perform or supply materials for your project;
- Third-party financing partners, when you choose to apply for financing (loan terms are between you and the lender — see our Terms & Conditions);
- Service providers that support our operations, such as scheduling, payment processing, communications/answering services, and website hosting and analytics;
- Legal and safety recipients, when required by law, subpoena, or to protect our rights, property, or safety or that of others.
4. Calls, Texts & SMS
When you call or text us, your communication may be answered or routed by an automated or AI-assisted receptionist and may be recorded or transcribed for quality, scheduling, and record-keeping. If you provide your phone number, you consent to receive calls and text messages from us about your estimate, appointments, and project. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us to stop calling by telling us directly.
5. Cookies & Analytics
Our websites use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. We may use analytics and advertising services that set their own cookies to measure site performance and the effectiveness of our marketing. You can control cookies through your browser settings; disabling them may affect how the site works.
6. Data Retention
We keep personal information for as long as needed to provide our services, maintain project and warranty records, comply with legal, tax, and accounting obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Your Choices & Rights
You may request to review, update, or delete the personal information we hold about you, or opt out of marketing communications, by contacting us using the details below. We will respond consistent with applicable law. Depending on where you live, you may have additional rights regarding your personal information.
9. Third-Party Links
Our websites and communications may link to third-party sites and services (for example, financing partners or manufacturer pages). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent changes. Continued use of our websites or services after an update means you accept the revised Policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: